Customer Testimonials
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Ron Hatch Hatch, Conroe, TX
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Excellent service for my 2012 Honda Goldwing. Ask for Logan or Shannon, you'll receive efficient, knowledgeable and courteous customer service!
-Anonymous -
Travis is an outstanding salesperson. He exceeds expectations and makes the experience a human one. Great prices, process, and inventory.
Paul Cline -
Transaction with Travis was smooth and flawless. the service team also went above and beyond. Wont be going anywhere else.
Trey Hart, Hockley, TEXAS -
Cycle Shack North is one of the only places that I will let work on my motorcycles. They are thorough meticulous and very professional regardless of how large or small of a job it is. Recently I had a few things I needed to have done last minute before a long trip. Scott Holzheimer (Store Manager) and Mike Case (Service Manager) got me taken care of the next day and saved me from what could've been a trip cancelling issue. I have always had good a good experience at Cycle Shack North. Their service work is top notch, sales team is welcoming and knowledgeable and parts counter guys are helpful and knowledgeable as well. Scott Holzheimer and Cycle Shack North can also be counted on to help promote the Sam Houston Trails Coalition who work to repair and maintain the local Sam Houston National Forest. I highly recommend Cycle Shack North for parts, purchases and service.
Jeff Raymer, Spring, TX -
This is the 5th bike from here which is a testament to Jacob and his work ethic. The recent purchase was the best i set a base line of what i wanted the outcome to be and he beat it by 2k. I will definitely be back.
-Anonymous -
Just to let everyone know, my Wife an I had another wonderful experience this past Saturday in your service department,. We arrived early and was greeted promptly by Shannon, who took very good care of us. So please please get this information to the management team, because this guy is a real asset to your business. Thanks, Don and Glenda Balusek
Donald Balusek, Willis, TX -
Jacob is the man and the deal yall gave me was out of this world 5 stars all the way
Jeffrie Hoskins, Conroe, TX -
Zach Holzheimer was our salesman and did a fantastic job. He was very knowledgeable and answered any questions we had. Colby Gardner got us in and out in no time. Also very helpful and had a great attitude.
Dalton Burke, Iola, TEXAS -
I never submit reviews BUT cycle shack as a whole was excellent!! I came into the store with my cousin so he could look at a CBR 500 bike and while he was talking to Zach Holzheimer with sales, I struck up a conversation with employee Kevin about side by sides. After Kevin told me all kinds of facts about the Honda Pioneer 700, I was sold. I had to get with Zach myself and start the purchase process. All the while Abby and Charissa we so sweet to help out with my 2 year old little girl that was more then ready to head back home. Abby and Charissa gave her some candy and set her up in their office with some Disney + to watch! Finance guy Colby Gardner got me approved and papers signed quick and was very friendly and knowledgeable. I came into the store just to be moral support for my cousin and ended up with the side by side I didnt even know I needed! (Side note my cousin bought the bike he came to look at too!). I Seriously cant say enough about cycle shack and how great they were to me, my daughter and cousin. Thank you so much Kevin, Zach, Colby, Abby and Charissa!
Nick Parson, Iola, TEXAS -
Bought several motorcycles' from them and they continue to be my #1 and 1st stop when i do shop. everything you need or could ever want for any motorcycle watercraft atv utv . Please continue your dealership with my blessings and may everyone have a safe 2021 .
Doug king -
We have purchased 2 motorcycles and 3 wave runners, plus a grundle of supplies and accessories. Cycle Shack North has always been upfront and honest with us, no matter the outcome. Weve worked with every department and have always been treated well, like family and friends. When we needed to make a trade or a sale in order to , recently, get our new pair of wave runners , Travis, our sales go-to guy, made sure to stay on top of things and helped get our last motorcycle sold so we could acquire the new wave runner within the Yamaha promotional period. We are beyond excited and grateful!!
We have worked in parts, services and sales at other shops in two different states. Now that we are in different careers and coming here as patrons, we can really appreciate how well this shop runs.Heather Barney, Lufkin, TX -
We have been doing business here for years. Bought my son's Yamaha 110 and KTM 125 here. Sales staff (Travis) is great. Parts staff (Steven) Is great. all staff is great. I will continue to do business here!!!!!!
Paula Roberts, MAGNOLIA, TX -
A special thank you to the service dept! Jacob got me in for a cooling system flush as a walk in which I really appreciate. A special thank you to the techs, my bike came out of the shop after being serviced just as clean as when it went in, which is greatly appreciated! Thank you everyone for the great job!
Kevin Lawson, The Woodlands, TX -
I just picked my bike up from Cycle Shack North which had to have a chain replaced along with some repairs and I have to say the people in the service dept are top notch! Very friendly and knowledgeable! I definitely would recommend. They took care of me with no pressure which to me shows they care about the customer and not just the bottom line. When I'm in the market for a new bike this will be my first stop!
Candy Murray, Kingwood, TX -
We could not have had a better experience. Everything went smooth and everyone was very nice and helpful. Greg was our sales person and he was very helpful and nice.
The finance guy Stephen was very nice and made everything go smooth when signing papers.
We left with a smile on our face excited to play with our new toy.PAM KERR CLEVELAND -
I was shopping a Honda ATV and had found the usual best deals across the states to compare my findings. A school friend living in Conroe encouraged me to go in person to Cycle Shack North to communicate my search findings and show my prices I had found. He believed that I would not be disappointed with the time I spent visiting the show room and compare notes. Sure enough I had a very good group of sale prices that met my desired need but there was some travel and many unseen expenses that I had over looked including some important facts regarding year models. I appreciate the help and the desire of the sales people especially Travis for pointing me in the direction that best fit my needs and money. I say thanks to the people at Cycle Shack North for my new Honda toy.
Fred Pitts, CONROE, TX -
Last week (July 31, 2015) I purchased a Waver Runner from Cycle Shack North. Everyone I talked to from the sales, Finance, Parts and Service teams are professionals at what they do and know their business and have great customer service. I am a business owner myself and know how important the customer experience is to the overall bottom line and viability of the enterprise.
I would highly recommend this business to all my fiends and to anyone that is looking for honest and genuine professionals.
I look forward to many years of partnership as I will be servicing my WR exclusively at Cycle Shack North. Thanks to the owner/s for creating and environment of empowerment for your people. To the customer it is nice to see highly engaged and proactive employees willing to go the extra mile for us!!Chris Bernal houston -
The Service Dept employees went beyond regular customerservice in accomodating our issue with the cycle. Their prompt, friendly service and considerations were pleasantly unexpected. Jennifer in Service Department and young man who picked up the cycle were very hospitable to us and solved the problem. Thank you for you "Gold Stars" treatment.
Gerald Hasara, Conroe, TX -
Man, this is truly one of the best shops around! Honest and fair ! I have bought several bikes from Cycle Shack in the past and my sales man "Keith' has always been on top of his game with pricing and delivery! We also can't forget about Mike in the service dept. You talk about a guy who goes out of his way for his customers! Seriously! This guy deserves a medal. Anytime we need something, he is there making sure it gets done. Race Prep, Air filter change, a chain tightened, whatever. If we have a race that weekend, he makes sure our bike is ready.. Even when I bring it to him last minute. He gets it done! Thanks Mike! Just amazing customer service! Let's not forget Ryan McPherson! That dude is full of energy. I appreciate everything he has done for me and my son. Rather it be helping us with parts or giving us advice on aftermarket parts. Again. Great customer service! all around! Thanks, Richard Chandler.
Richard Chandler, Conroe, TX
I just wanna say I had the best experience My salesman's name is Casey. He helped me all the way through the process made it very easy very comfortable. He is truly a very nice guy. I believe I made a new friend. So for any of your a t v motorcycle needs please go see casey.